6 Questions to determine successful management
If you cannot answer these questions positivity, then I have a task to do.
a) I know what is expected of me at work
b) I have the materials and equipment I need to do my job right
c) I have the opportunity to do what I do best every-day
d) In the last 7 days I have received recognition or praise for doing good work
e) Someone at work encourages my development
f) At work, my opinions count
If you CAN answer these questions positivity, then we have an excellent TEAM!
ciChange is a not-for-profit forum for ideas and discussion, about all aspects of Change Management, including people, processes, teams and leadership. It is a place to share and exchange models, papers, ideas and information about change. We welcome participation from a broad audience, including business and change leaders as well as project & change providers.
Monday, 22 August 2011
Saturday, 20 August 2011
Change Management - Choose your attitude!
Change Management - Choose your attitude!
Fish philosophy - choose your attitude
http://www.youtube.com/watch?v=gNDP9jLuzXU&feature=related
http://www.charthouse.com/productdetail.aspx?nodeid=24103
Leadership
It Starts With Me
The secret to effective leadership is not in just telling people what to do, but inspiring them to achieve it through your example.
Be There
You can’t lead without trust, and you build trust by being there when people need you.
Play
Play is more than an activity. It’s an attitude of enthusiasm and creativity. To get it, you must nurture a culture full of trust and free of fear.
Make Their Day
One of the best ways to make someone’s day is to show them how much you appreciate them.
Choose Your Attitude
Your attitude has a powerful effect on the people you lead. What impact do you want to have?
Who Are You Being?
Great leaders know what they stand for, recommit to it every day and ask others to help them be who they say they want to be.
Terry Tate - choose your attitude
http://www.youtube.com/watch?v=RzToNo7A-94
http://www.youtube.com/watch?v=17jplpjCaec&feature=related
http://www.youtube.com/watch?v=6EHhwxRls2Y&feature=related
Fish philosophy - choose your attitude
http://www.youtube.com/watch?v=gNDP9jLuzXU&feature=related
http://www.charthouse.com/productdetail.aspx?nodeid=24103
Leadership
It Starts With Me
The secret to effective leadership is not in just telling people what to do, but inspiring them to achieve it through your example.
Be There
You can’t lead without trust, and you build trust by being there when people need you.
Play
Play is more than an activity. It’s an attitude of enthusiasm and creativity. To get it, you must nurture a culture full of trust and free of fear.
Make Their Day
One of the best ways to make someone’s day is to show them how much you appreciate them.
Choose Your Attitude
Your attitude has a powerful effect on the people you lead. What impact do you want to have?
Who Are You Being?
Great leaders know what they stand for, recommit to it every day and ask others to help them be who they say they want to be.
Terry Tate - choose your attitude
http://www.youtube.com/watch?v=RzToNo7A-94
http://www.youtube.com/watch?v=17jplpjCaec&feature=related
http://www.youtube.com/watch?v=6EHhwxRls2Y&feature=related
Change Management - who moved my cheese?
LINKS
http://en.wikipedia.org/wiki/Who_Moved_My_Cheese%3F
SUMMARY
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell The Cheese Often So You Know When It Is Getting Old
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese!
Be Ready To Change Quickly And Enjoy It Again
They Keep Moving The Cheese.
THE STORY
One sunny Sunday in Chicago, several former classmates gathered for lunch, having attended their high school reunion the night before. They wanted to hear more about what was happening in each other’s lives. After a good deal of kidding, and a good meal, they settled into an interesting conversation.
Angela, who had been one of the most popular people in the class, said, “Life sure turned out differently than I thought it would when we were in school. A lot has changed.”
“It certainly has, “ Nathan echoed. They knew he had gone into his family’s business, which had operated pretty much the same and had been a part of the local community for as long as they could remember. So, they were surprised when he seemed concerned. He asked, “But, have you noticed how we don’t want to change when things change?”
Carlos said, “I guess we resist changing because we’re afraid of change.”
“Carlos, you were Captain of the football team,” Jessica said. “I never thought I’d hear you say anything about being afraid!”
They all laughed as they realized that although they had gone off in different directions- from working at home to managing companies-they were experiencing similar feelings.
Everyone was trying to cope with the unexpected changes that were happening to them in recent years. And most admitted that they did not know a good way to handle them.
Then Michael said, “I used to be afraid of change. When a big change came along in our business, we didn’t know what to do. So we didn’t do anything differently and we almost lost it.
“That is,” he continued, “until I heard a funny little story that changed everything.”
“How so?” Nathan asked.
“Well, the story altered the way I looked at change, and after that, things quickly improved for me – at work and in my life.
“Then-I passed the story on to some people in our company and they passed it on to others, and soon our business did much better, because we all adapted to change better. And like me, many people said it helped them in their personal lives.”
“What’s the story?” Angela asked.
“It’s called, ‘Who Moved My Cheese?”
The group laughed. “I think I like it already,”
Carlos said. “Would you tell us the story?”
“Sure,” Michael replied. “I’d be happy to- It doesn’t take long.” And so he began.
Story
Once, long ago in a land far away, there lived four little characters who ran through a maze looking for cheese to nourish them and make them happy.
Two were mice named “Sniff” and “Scurry” and two were little people – beings who were as small as mice but who looked and acted a lot like people today. Their names were “Hem” and “Haw.”
Due to their small size, it would be easy not to notice what the four of them were doing. But if you looked closely enough, you could discover the most amazing things!
Everyday the mice and the little people spent time in the maze looking for their own special cheese.
The mice, Sniff and Scurry, possessing only simple rodent brains, but good instincts, searching for the hard nibbling cheese they like, as mice often do.
The two littlepeople, Hem and How, used their brains, filled with many beliefs, to search for a very different kind of cheese- with a Capital C- which they believed would make them feel happy and successful.
As different as the mice and littlepeople were, they shared something in common; every morning, they each put on their jogging suits and running shoes, left their little homes, and raced out into the maze looking for their favorite cheese.
The maze was a labyrinth of corridors and chambers, some containing delicious cheese. But there were also dark corners and blind alleys leading nowhere. It was an easy place for anyone to get lost.
However, for those who found their way, the maze held secrets that let them enjoy a better life. The mice, Sniff and Scurry, used the simple, but inefficient, trial –and-error method of finding cheese. They ran down one corridor and if it proved empty, they turned and ran down another.
Sniff would smell out the general direction of the cheese, using his great nose, and Scurry would race ahead. They got lost, as you might expect, went off in the wrong direction and often bumped into walls.
However, the two little people, Hem and Haw, used a different method that relied on their ability to think and learn from their past experiences, although, they would sometimes get confused by their beliefs and emotions.
Eventually in their own way, they all discovered what they were looking for – they each found their own kind of cheese one day at the end of one of the corridors in Cheese Station C.
Every morning after that, the mice the little people dressed in their running gear and headed over to Cheese Station C. It wasn’t long before they each established their own routine.
Sniff and Scurry continued to wake early every day and race thorough the maze, always following the same route.
When they arrived at their destination, the mice took off their running shoes, tied them together and hung them around their necks – so they could get to them quickly whenever they needed them again. Then they enjoyed the cheese.
In the beginning Hem and Haw also raced toward Cheese Station C every morning to enjoy the tasty new morsels that awaited them.
But after a while, a different routine set in for the little people.
Hem and Haw awoke each day a little later, dressed a little slower, and walked to Cheese Station C. After all, they knew where the Cheese was now and how to get there.
They had no idea where the Cheese came from, or who put it there. They hung up their jogging suits, put away their running shoes and put on their slippers. They were becoming very comfortable now that they had found the Cheese.
“This is great,” Hem said. “There’s enough Cheese here to last us forever.” The little people felt happy and successful, and thought they were now secure.
It wasn’t long before Hem and Haw regarded the Cheese they found at Cheese Station C as their cheese. It was such a large store of Cheese that they eventually moved their homes to be closer to it, and built a social life around it.
To make themselves feel more at home, Hem and Haw decorated the walls sayings and even drew pictures of Cheese around them which made them smile. One read”
Sometimes Hem and Haw would take their friends by to see their pile of Cheese at Cheese Station C, and point to it with pride, saying “Pretty nice Cheese, huh?” Sometimes they shared it with their friends and sometimes they didn’t.
“We deserve this Cheese,” Hem said. “We certainly had to work long and hard enough to find it.” He picked up a nice fresh piece and ate it.
Afterwards, Hem fell asleep, as he often did.
Every night the little people would waddle home, full of Cheese, and every morning they would confidently return for home.
This went on for quite some time.
After a while Hem’s and Haw’s confidence grew into arrogance. Soon they became so comfortable they didn’t even notice what was happening.
As time went on, Sniff and Scurry continued their routine. They arrived early each morning and sniffed and scratched and scurried around Cheese Station C, inspecting the area to see it there had been any changes from the day before. Then they would sit down to nibble on the cheese.
One morning they arrived at Cheese Station C and discovered there were no cheese.
They weren’t surprised. Since Sniff and Scurry had noticed the supply of cheese had been getting smaller every day, they were prepared for the inevitable and knew instinctively what to do.
They looked at each other, removed the running shoes they had tied together and hung conveniently around their necks, put them on their feet and laced them up.
The mice did not overanalyze things. And they were not burdened with many complex beliefs.
To the mice, the problem and the answer were both simple. The situation at Cheese station C had changed. So, Sniff and Scurry decided to change.
They both looked out into the maze. Then Sniff lifted his nose, sniffed, and nodded to Scurry, who took off running through the maze while Sniff followed as fast as he could.
They were quickly off in search of New Cheese.
Later that same day, Hem and Haw arrived at Cheese Station C. They had not been paying attention to the small changes that had been taking place each day, so they took it for granted their Cheese would be there.
They were unprepared for what they found.
“What? No Cheese?” Hem yelled. He continued yelling, “No Cheese? No Cheese?” as though if he shouted loud enough someone would put it back.
“Who moved my Cheese?” he hollered.
Finally, he put his hands on his hips, his face turned red, and he screamed at the top of his voice, “It’s not fair!”
Haw just shook his head in disbelief. He, too had counted on finding Cheese at Cheese Station C. He stood there for a long time, frozen with shock. He was just not ready for this.
Hem was yelling something, but Haw didn’t want to hear it. He didn’t want to deal with what was facing him, so he just tuned everything out.
The little people’s behavior was not very attractive or productive but it was understandable.
Finding Cheese wasn’t easy, and it mean great deal more to the little people than just having enough of it to eat every day.
Finding Cheese was the littlepeople’s way of getting what they thought they needed to be happy. They had their own ideas of what Cheese meant to them, depending on their taste.
For some, finding Cheese was having material things. For others it was enjoying good health, or developing a spiritual sense of well-being.
For Haw, Cheese just meant feeling safe, having loving family someday and living in a cozy cottage on Cheddar Lane.
To Hem, Cheese was becoming A Big Cheese in charge of others and owning a big house atop Camembert Hill.
Because Cheese was important to them, the two little people spent a long time trying to decide what to do. All they could think of was to keep looking around Cheeseless Station C to see if the Cheese was really gone.
While Sniff and Scurry had quickly moved on, Hem and Haw continued to hem and haw.
They ranted and raved at the injustice of it all. Haw started to get depressed. What would happen if the Cheese wasn’t there tomorrow? He has made future plans based on this Cheese.
The little people couldn’t believe it. How could this have happened? No one had warned them. It wasn’t right. It was not the way things were supposed to be.
Hem and Haw went home that night hungry and discouraged. But before they left, Haw wrote on the wall:
The next day Hem and Haw left their homes, and returned to Cheese Station C again, where they still expected, somehow, to find their Cheese.
The situation hadn’t changed, the Cheese was no longer there. The little people didn’t know what to do. Hem and Haw just stood there, immobilized like two statues.
Haw shut his eyes as tight as he could and put his hands over his ears. He just wanted to block everything out. He didn’t want to know the Cheese supply had gradually been getting smaller. He believed it had been moved all of a sudden.
Hem analyzed the situation over and over and eventually his complicated brain with its huge belief system took hold. “Why did they do this to me?” he demanded. “What’s really going on here?”
Finally, Haw opened his eyes, looked around and said, “By the way, where are Sniff and Scurry? Do you think they know something we don’t?”
Hem scoffed, “What would they know?”
Hem Continued, “They’re just simple mice. They just respond to what happens. We’re little people. We’re special. We should be able to figure this out. And, besides, we deserve better.
“This should not happen to us, or if it does, we should at least get some benefits.”
“Why should we get benefits?” Haw asked.
“Because we’re entitled,” Hem claimed.
“Entitled to what?” Hem wanted to know.
“We’re entitled to our Cheese.”
“Why?” Haw asked.
“Because, we didn’t cause this problem, “ Hem said. “Somebody else did this and we should get something out of it.”
Haw suggested, “Maybe we should stop analyzing the situation so much and get going and find some New Cheese.”
“Oh no,” Hem argued. “I’m going to get to the bottom of this.”
While Hem and Haw were still trying to decide what to do, Sniff and Scurry were already well on their way. They went farther into the maze, up and down corridors, looking for cheese in every Cheese Station they could find.
They didn’t think of anything else but finding New Cheese.
They didn’t find any for sometime until they finally went into an area of the maze where they had never been before: Cheese Station N.
They squealed with delight. They found what they had been looking for: a great supply of New Cheese.
They could hardly believe their eyes. It was the biggest store of cheese the mice had ever seen.
In the meantime, Hem and Haw were still back in Cheese Station C evaluating their situation. They were now suffering from the effects of having no Cheese. They were becoming frustrated and angry and were blaming each other for the situation they were in.
Now and then Haw thought about his mice buddies, Sniff and Scurry, and wondered if they had found any cheese yet. He believed they might be having a hard time, as running through the maze usually involved some uncertainty. But he also knew that it was likely to only last for a while.
Sometimes, Haw would imagine Sniff and Scurry finding New Cheese and enjoying it. He thought about how good it would be for him to be out on an adventure in the maze, and to find fresh New Cheese. He could almost taste it.
The more clearly Haw saw the image himself finding and enjoying the New Cheese, the more he saw himself leaving Cheese Station C.
“Let’s go!” he exclaimed, all of a sudden.
“No,” Hem quickly responded. “I like it here. It’s comfortable. It’s what I know. Besides it’s dangerous out there.”
“No it isn’t,” Haw argued. “We’ve run through many parts of the maze before, and we can do it again.”
“I’m getting too old for that,” Hem said. “And I’m afraid I’m not interested in getting lost and making a fool of myself. Are you?”
With that, Haw’s fear of failing returned and his hope of finding New Cheese faded.
So every day, the little people continued to do what they had done before. They went to Cheese Station C, found no Cheese, and returned home, carrying their worries and frustrations with them.
They tried to deny what was happening, but found it harder to get to sleep, had less energy the next day, and were becoming irritable.
Their homes were not the nurturing places they once were. The little people had difficulty sleeping and were having nightmares about not finding any Cheese.
But Hem and Haw still returned to Cheese Station C and waited there every day.
Hem said, “You know, if we just work harder we’ll find that nothing has really changed that much. The Cheese is probably nearby. Maybe they just hid it behind the wall.”
The next day, Hem and Haw returned with tools. Hem held the chisel while Haw banged on the hammer until they made a hole in the wall of Cheese Station C. They peered inside but found no Cheese.
They were disappointed but believed that could solve the problem. So they started earlier, stayed longer, and worked harder. But after a while, all they had was a large hole in the wall.
Haw was beginning to realize the difference between activity and productivity.
“Maybe,” Hem said, “we should just sit here and see what happens. Sooner or later they have to put the Cheese back.”
Haw wanted to believe that. So each day he went home to rest and returned reluctantly with Hem to Cheese Station C. But Cheese never reappeared.
By now the little people were growing weak from hunger and stress. Haw was getting tired of just waiting for their situation to improve. He began to see that the longer they stayed in their Cheesless situation, the worse off they would be.
Haw knew they were loosing their edge.
Finally, one day Haw began laughing at himself. “Haw, Haw, look at me. I keep doing the same things over and over again and wonder why things don’t get better. If this wasn’t so ridiculous, it would be even funnier.”
Haw did not like the idea of having to run through the maze again, because he knew he would get lost and have no idea where he would find any Cheese. But he had to laugh at his folly when he saw what his fear was doing to him.
He asked Hem, “Where did we put out jogging suits and running shoes?” It took a long time to find them because they had put everything away when they found their Cheese at Cheese Station C, thinking they wouldn’t be needing them anymore.
As Hem saw his friend getting into his running gear, he said, “You’re not really going out into the maze again, are you? Why don’t you just wait here with me until they put the Cheese back?”
“Because, you just don’t get it,” Haw said. “I didn’t want to see it either, but now I realized they’re never going to put the Old Cheese back. That was yesterday’s Cheese. It’s time to find New Cheese.
Hem argued, “But what if there is no Cheese out there? Or even if there is, what if you don’t find it?”
“I don’t know,” Haw said. He had asked himself those same questions too many times and started to feel fears again that kept him where he was.
Then he thought about finding New Cheese and all the good things that came with it and gathered his courage.
“Sometimes,” Haw said, “things change and they are never the same again. This looks like one of those times, Hem. That’s life! Life moves on. And so should we.
Haw looked at his emaciated companion and tried to talk sense to him, but Hem ‘s fear had turned into anger and he wouldn’t listen.
Haw didn’t mean to be rude to his friend, but he had to laugh at how silly they both looked.
As Haw prepared to leave, he started to feel more alive, knowing that he was finally able to laugh at himself, let go and move on.
He announced, “It’s maze time!”
Hem didn’t laugh and he didn’t respond.
Haw picked up a small, sharp rock and wrote a serious thought on the wall for Hem to think about. As was his custom, Haw even drew a picture of cheese around it, hoping it would help Helm to smile, lighten up, and go after the New Cheese. But Hem didn’t want to see it.
It read:
Then, Haw stuck his head out and peered anxiously into the maze. He thought about how he’d gotten himself into this cheeseless situation.
He had believed that there may not be any Cheese in the maze, or he may not find it. Such fearful beliefs were immobilizing and killing him.
Haw smiled. He knew Hem was wondering, “Who moved my Cheese?” but Haw was wondering, “Why didn’t I get up and move with the Cheese sooner?”
As he started out into the maze, Haw looked back to where he had come from and felt its comfort. He could feel himself being drawn back into familiar territory-even though he hadn’t found Cheese there for some time.
Haw became more anxious and wondered if he really wanted to go out into the maze. He wrote a saying on the wall ahead of him and stared at it for some time:
He thought about it.
He knew sometimes some fear can be good. When you are afraid things are going to get worse if you don’t do something, it can prompt you into action. But it is not good when you are so afraid that it keeps you from doing anything.
He looked to his right, to the part of the maze where he had never been, and felt the fear.
Then, he took a deep breath, turned right into the maze, and jogged slowly, into the unknown.
As he tried to find his way, Haw worried, at first, that he might have waited too long in Cheese Station C. He hadn’t had any Cheese for so long that he was now weak. It took him longer and it was more painful than usual to get through the maze. He decided that if he ever got the chance again, he would adapt to change sooner. It would make things easier.
Then, Haw smiled a weak smile as he thought, “Better late than never.”
During the next several days, Haw found a little Cheese here and there, but nothing that lasted very long. He had hoped to find enough Cheese to take some back to Hem and encouraged him to come out into the maze.
But Haw didn’t feel confident enough yet. He had to admit, he found it confusing in the maze. Things seemed to have changed since the last time he was out here.
Just when he thought he was getting ahead, he would get lost in the corridors. It seemed his progress was two steps forward and one step backwards. It was a challenge, but he had to admit that being back in the maze, hunting for Cheese wasn’t nearly as bad as he feared it might be.
As time went on he began to wonder if it was realistic for him to expect to find New Cheese. He wondered if he had bitten off more than he could chew. Then he laughed, realizing that he had nothing to chew on at the moment.
Whenever he started to get discouraged he reminded himself that what he was doing, as uncomfortable as it was at the moment, was in reality much better than saying in the Cheeseless situation. He was taking control, rather than simply letting things happen to him.
Then he reminded himself, if Sniff and Scurry could move on, so could he!
Later, as Haw looked back on things, he realized that the Cheese at Cheese Station C had not just disappeared overnight, as he had once thought. The amount of Cheese that had been there toward the end had been getting smaller, and what was left had grown old. It didn’t taste as good.
Mold may even have begun to grow on the Old Cheese, although he hadn’t noticed it. He had to admit however, that if he had wanted to, he probably could have seen what was coming. But he didn’t.
Haw now realized that the change probably would not have taken him by surprise if he had been watching what was happening all along and if he had anticipated change. Maybe that’s what Sniff and Scurry had been doing.
He stopped for a rest and wrote on the wall of the maze:
Sometime later, after not finding Cheese for what seemed like a long time, Haw finally came across a huge Cheese Station which looked promising. When he went inside, however, he was most disappointed to discover that the Cheese station was empty.
“This empty feeling has happened to me too often,” he thought. He felt like giving up.
Haw was losing his physical strength. He knew he was lost and was afraid he would not survive. He thought about turning around and heading back to Cheese Station C. At least, if he made it back, and Hem was still there, Haw wouldn’t be alone. The he asked himself the same question, again: “What would I do if I weren’t afraid?”
He was afraid more often than he liked to admit, even to himself. He wasn’t always sure what he was afraid of, but, in his weakened condition, he knew no he was simply fearful of going on alone. Haw didn’t know it, but he was running behind because he was weighed down by fearful beliefs.
Haw wondered if Hem had moved on, or if he was still paralyzed by his fears. Then, Haw remembered the times when he had felt his best in the maze. It was when he had felt his best in the maze. It was when he was moving along.
He wrote on the wall, knowing it was as much a reminder to himself as it was a marking for his buddy Hem, hopefully, to follow:
Haw looked down the dark passageway and was aware of his fear. What lay ahead? Was it empty? Or worse, were there dangers lurking? He began to imagine all kinds of frightening things that could happen to him. He was scaring himself to death.
Then he laughed at himself. He realized his fears were making things worse. So he did what he would do if he wasn’t afraid. He moved in a new direction.
As he started running down the dark corridor he began to smile. Haw didn’t realize it yet, but he was discovering what nourished his soul. He was letting go and trusting what lay ahead for him, even though he did not know exactly what it was.
To his surprise, Haw started to enjoy himself more and more. “Why do I feel so good?” he wondered. “I don’t have any Cheese and I don’t know where I am going.”
Before long, he knew why he felt good.
He stopped to write again on the wall:
Haw realized he had been held captive by his own fear. Moving in a new direction had freed him.
Now he felt the cool breeze that was blowing in this part of the maze and it was refreshing. He took in some deep breaths and felt invigorated by the movement. Once he had gotten past his fear, it turned out to be more enjoyable than he once believed it could be.
Haw hadn’t felt this way for a long time. He had almost forgotten how much fun it was.
To make things even better, Haw started to paint a picture in his mind. He saw himself in great realistic detail, sitting in the middle of a pile of all his favorite cheeses-from Cheddar to Brie! He saw himself eating the many cheeses he liked, and he enjoyed what he saw. Then he imagined how much he would enjoy all their great tastes.
The more clearly he saw the image of New Cheese, the more real it became, and the more he could sense that he was going to find it. He wrote:
“Why didn’t I do this before?” Haw asked himself.
Then he raced through the maze with greater strength and agility. Before long he spotted a Cheese Station and became excited as he noticed little pieces of New Cheese near the entrance.
They were types of Cheeses he had never seen before, but they looked great. He tried them and found that they were delicious. He ate most of the New Cheese bits that were available and put a few in his pocket to have later and perhaps share with Hem. He began to regain his strength.
He entered the Cheese Station with great excitement. But, to his dismay, he found it was empty. Someone had already been there and had left only the few bits of New Cheese.
He realized that if he had moved sooner, he would very likely have found a good deal of New Cheese here.
Haw decided to go back and see if Hem was ready to join him.
As he retraced his steps, he stopped and wrote on the wall:
After a while Haw made his way back to Cheese Station C and found Hem. He offered Hem bits of New Cheese, but was turned down.
Hem appreciated his friend’s gesture but said, “I don’t think I would like New Cheese. It’s not what I’m used to. I want my own Cheese back and I’m not going to change until I get what I want.”
Haw just shook his head in disappointment and reluctantly went back out on his own. As he returned to the farthest point he had reached in the maze, he missed his friend, but realized he liked what he was discovering. Even before he found what he hoped would be a great supply of New Cheese, if ever, he knew that what made him happy wasn’t just having Cheese.
He was happy when he wasn’t being run by his fear. He liked what he was doing now.
Know this, Haw didn’t feel as weak as he did when he stayed in Cheese Station C with no Cheese. Just realized he was not letting his fear stop him and knowing that he had taken a new direction nourished him and gave him strength.
Now he felt that it was just a question of time before he found what he needed. In fact, he sensed he had already found what he was looking for.
He smiled as he realized:
Haw realized again, as he had once before, that what you are afraid of is never as bad as what you imagine. The fear you let build up in your mind is worse than the situation that actually exists.
He’d been so afraid of never finding New Cheese that he didn’t even want to start looking. But since his journey he had enough Cheese in the corridors to keep him going. Now he looked forward to finding more. Just looking ahead was becoming exciting.
His old thinking had been clouded by his worries and fears. He used to think about not having enough Cheese, or not having it last as long as he wanted. He used to think more about what could go wrong than what could go right.
But that had changed in the days since he had left Cheese Station C.
He used to believe that Cheese should never be moved and that change wasn’t right.
Now he realized it was natural for change to continually occur, whether you expect it or not. Change could surprise you only if you didn’t expect it and weren’t looking for it.
When he realized he had changed his beliefs, he paused to write on the wall:
Haw hadn’t found any Cheese yet but, as he ran through the maze, he thought about what he had already learned.
Haw now realized that his new beliefs were encouraging new behaviors. He was behaving differently that when he kept returning to the same cheeseless station.
He knew when you change what you believe, you change what you do.
You can believe that a change will harm you and resist it. Or you can believe that finding New Cheese will help you to embrace the change.
It all depends on what you choose to believe.
He wrote on the wall:
Haw knew he would be in better shape now if he had embraced the change much sooner and left Cheese Station C earlier. He would feel stronger in body and spirit and he could have coped better with the challenge of finding New Cheese. In fact, he probably would have found it by now if he had expected change, rather than wasting time denying that the change had already taken place.
He gathered his will and decided to keep proceeding into the newer parts of the maze. He found little bits of Cheese here and there and began to regain his strength and confidence.
As he thought back on where he had come from, Haw was glad he had written on the wall in many places. He trusted it would serve as a marked trail for Hem to follow through the maze, if he choose to leave Cheese Station C.
He just hoped he was heading in the right direction. He thought about the possibility that Hem would read The Handwriting On The Wall and find his way.
He wrote on the wall what he had been thinking about for some time:
By now, Haw had let go of the past and was adapting to the future.
He continued on through the maze with greater strength and speed. And before long, it happened.
When it seemed like he had been in the maze forever, his journey-or at least this part of his journey-ended quickly and happily.
Haw found New Cheese at Cheese Station N!
When he went inside, he was startled by what supply of Cheese he had ever seen. He didn’t recognize all that he saw, as some kinds of Cheese were new to him.
Then he wondered for a moment whether it was real or just his imagination, until he saw his old friends Sniff and Scurry.
Sniff welcomed Haw with a nod of his head and Scurry waved his paw. Their fat little bellies showed that they had been here for some time.
Haw quickly said his hellos and soon took bites of every one of his favorite Cheeses. He pulled off his shoes and jogging suit and folded them neatly nearby in case he needed them again. Then he jumped into the New Cheese. When he had eaten his fill, he lifted a piece of fresh Cheese and made a toast. “Hooray for Change!”
As Haw enjoyed the New Cheese, he reflected what he had learned.
He realized that when he had been afraid to change he had been holding on to the illusion of Old Cheese that was no longer there.
So what was it that made him change? Was it the fear of starving to death? Haw thought, “Well, that helped.”
Then he laughed and realized that he had started to change as soon as he had learned to laugh at himself and at what he had been doing wrong. He realized the fastest way to change is to laugh at your own folly-then you can let go and quickly move on.
He knew he had learned something useful about moving on from his mice buddies, Sniff and Scurry. They kept life simple. They didn’t overanalyze or overcomplicate things. When the situation changed and the Cheese had been moved, they changed and moved with the Cheese. He would remember that.
Then Haw used his wonderful brain to do what littlepeople do better than mice.
He reflected on the mistakes he had made in the past and used them to plan for his future. He knew that you could learn to deal with change:
You could be more aware of the need to keep things simple, be flexible, and move quickly.
You did not need to overcomplicate matters or confuse yourself with fearful beliefs.
You could notice when the little changes began so that you would be better prepared for the big change that might be coming.
He knew he needed to adapt faster, for if you do not adapt in time, you might as well not adapt at all.
He had to admit that the biggest inhibitor to change lies within yourself, and that nothing gets better until you change.
Perhaps most important of all, he realized that there is always New Cheese out there whether you recognize it at the time or not. And that you are rewarded with it when you go past your fear and enjoy the adventure.
He knew some fear should be respected, as it can keep you out of real danger. But he realized most of his fears were irrational and had kept him from changing when he needed to change.
He didn’t like it at the time, but he knew that the change had turned out to be a blessing in disguise as it led him to find better Cheese.
He had even found a better part of himself.
As Haw recalled what he had learned, he thought about his friend Hem. He wondered if Hem had read any of the sayings Haw had written on the wall at Cheese Station C and throughout the maze.
Had Hem ever decided to let go and move on? Had he ever entered the maze and discovered what could make his life better?
Haw thought about going back again to Cheese Station C to see if he could find Hem – assuming that Haw could find his way back there. If he found Hem, he thought he might be able to show him how to get out of his predicament. But Haw realized that he had already tried to get his friend to change.
Hem had to find his own way, beyond his comforts and past his fears. No one else could do it for him, or talk him into it. He somehow had to see the advantage of changing himself.
Haw knew he had left a trail for Hem and that he could find his way, if he could just read The Handwriting On The Wall.
He went over and wrote down a summary of what he had learned on the largest wall of Cheese Station N. He drew a large piece of cheese around all the insights he had become aware of, and smiled as he looked at what he had learned:
THE HANDWRITING ON THE WALL
Haw realized how far he had come since he had been with Hem in Cheese Station C, but knew it would be easy for him to slip back if he got too comfortable. Each day he inspected Cheese Station N to see what the condition of his Cheese Station N to see what the condition of his Cheese was. He was going to do whatever he could to avoid being surprised by unexpected change.
While Haw still had a great supply of Cheese, he often went out into the maze and explored new areas to stay in touch with what was happening around him. He knew it was safer to be aware of his real choices than to isolate himself in his comfort zone.
Then, Haw heard what he thought was the sound of movement out in the maze. As the noise grew louder, he realized that someone was coming.
Could it be that Hem was arriving? Was he about to turn the corner?
Haw said a little prayer and hoped-as he had many times before-that maybe, at last, his friend was finally able to….
A Discussion
Later That Same Day
When Michael finished telling the story, he looked around the room and saw his former classmates smiling at him.
Several thanked him and said they got a good deal out of the story.
Nathan asked the group, “What would you think of getting together later and maybe discussing it?
Most of them said they would like to talk about it, and so they arranged to meet later for a drink before dinner.
That evening, as they gathered in a hotel lounge, they began to kid each other about finding their “Cheese” and seeing themselves in the maze.
Then Angela asked the group good-naturedly, “So, who were you in the story? Sniff, Scurry, Hem or Haw?”
Carlos answered, “Well, I was thinking about that this afternoon. I clearly remember a time before I had my sporting good business, when I had a rough encounter with change.
“I wasn’t Sniff-I didn’t sniff out the situation and see the change early. And I certainly wasn’t Scurry – I didn’t go into action immediately.
“I was more like Hem, who wanted to stay in familiar territory. The truth is, I didn’t want to deal with the change. The truth is, I didn’t want to deal with the change. I didn’t even want to see it.”
Michael, who felt like no time had passed since he and Carlos were close friends in school, asked, “What are we talking about here, buddy?”
Carlos said, “An unexpected change of jobs.”
Michael laughed. “You were fired?”
“Well let’s just say I didn’t want to go out looking for New Cheese. I thought I had a good reason why change shouldn’t happen to me. So, I was pretty upset at the time.
Some of their former classmates who had been quite in the beginning felt more comfortable now and spoke up, including Frank, who had gone into the military.
“Hem reminds me of a friend of mine,” Frank said. “His department was closing down, but he didn’t want to see it. They kept relocating his people. We all tried to talk to him about the many other opportunities that existed in the company for those who wanted to be flexible, but he didn’t think he had to change. He was the only one who was surprised when his department closed. Now he’s having a hard time adjusting to the change he didn’t think should happen.”
Jessica said, “I didn’t think it should happen to me either, but my ‘Cheese’ has been moved more than once.”
Many in the group laughed, except Nathan.
“Maybe that’s the whole point,” Nathan said. “Change happens to all of us.”
He added, “I wish my family had heard the Cheese story before this. Unfortunately we didn’t want to see the changes coming in our business, and now it’s too late – we’re having to close many of our stores.”
That surprised many in the group, because they thought Nathan was lucky to be in a secure business he could depend on, year after year.
“What happened?” Jessica wanted to know.
“Our chain of small stores suddenly became old fashioned when the mega-store came to town with its huge inventory and low prices. We just couldn’t compete with that.
“I can see now that instead of being like Sniff and Scurry, we were like Hem. We stayed where we were and didn’t change. We tried to ignore what was happening and now we are in trouble. We could have taken a lesson or two from Haw.”
Laura, who had become a successful business-woman, had been listening, but had said very little until now. “I thought about the story this afternoon too,” she said. “I wondered how I could be more like Haw and see what I’m doing wrong; laugh at myself; change and do better.”
She said, “I’m curious. How many here are afraid of change?” No one responded, so she suggested, “How about a show of hands?”
Only one hand went up. “Well, it looks like we’ve got one honest person in our group!” she said. And then continued, “Maybe you’ll like this next question better. How many here think other people are afraid of change? Everyone raised their hands. Then they all started laughing.
“What does that tell us?”
“Denial,” Nathan answered.
Michael admitted, “Sometimes we’re not even aware that we’re afraid. I know I wasn’t. When I first heard the story, I loved the question, “What would you do if you weren’t afraid?”
Then Jessica added, “Well, what I got from the story is that change is going to happen-whether I’m afraid of it, or whether I like it, or not.
“I remember years ago when our company was selling sets of encyclopedia books. One person tried to tell us that we should put our whole encyclopedia on a single computer disk and sell it for a fraction of the cost. It would cost us so much less to manufacture and so many more people could afford it. But we all resisted.
“Why did you resist?” Nathan asked.
“Because, we believed then that the backbone of our business was our large sales force, who called on people door-to-door. Keeping our sales force depended on the big commissions they earned from the high price of our product. We had been doing this successfully for a long time and thought it would go on forever.”
“It was your “Cheese,” Nathan said.
“Yes, and we wanted to hang on to it.
“When I think back on what happened to us, I see that it’s not just that they ‘moved the Cheese,’ but that the ‘Cheese’ has a life of its own and eventually runs out.
“Anyway, we didn’t change. But a competitor did and our sales fell badly. We’ve been going through a difficult time. Now, another big technological change is happening in the industry and no one at the company seems to want to deal with it. It doesn’t look good. I think I could be out of a job soon.”
“It’s maze time!” Carlos called out. Everyone laughed, including Jessica.
Carlos turned to Jessica and said, “It’s good that you can laugh at yourself.”
Frank offered, “That’s what I got out of the story. I tend to take myself too seriously. I noticed how Haw changed when he could finally laugh at himself and at what he was doing. No wonder he was called Haw.”
Angela asked, “Do you think that Hem ever changed and found New Cheese?”
Elaine said, “I think he did.”
“I don’t,” Cory said. “Some people never change and they pay a price for it. I see people like Hem in my medical practice. They feel entitled to their ‘Cheese’. They feel like victims when it’s taken away and blame others. They get sicker than people who let go and move on.”
Then Nathan said quietly, as though he was talking to himself, “I guess the question is, ‘What do we need to let go of and what do we need to move on to?”
No one said anything for a while.
“I must admit,” Nathan said, “I saw what was happening in other parts of the country, but I hoped it wouldn’t affect us. I guess it’s a lot better to initiate change while you can than it is to try to react and adjust to it. Maybe we should move our own Cheese.”
“What do you mean? Frank asked.
Nathan answered, “I can’t help but wonder where we would be today if we had sold the real estate under all our old stores and built a great modern store to compete with the best of them.”
Laura said, “Maybe that’s what Haw meant when he wrote on the wall ‘Savor the adventure and move with the Cheese.”
Frank said, “I think some things shouldn’t change. For example, I want to hold on to my basic values. But I realize now that I would be better off if I had moved with the ‘Cheese’ a lot sooner in my life.
“Well, Michael, it was a nice little story,” Richard, the class skeptic, said, “but how did you actually put it into use in your company?”
The group didn’t know it yet, but Richard was experiencing some changes himself. Recently separated from his wife, he was now trying to balance his career with raising his teenagers.
Michael replied, “You know, I thought my job was just to manage the daily problems as they came up when I should have been looking ahead and paying attention to where we were going.
“And boy did I manage those problems-twenty-four hours a day. I wasn’t a lot of fun to be around. I was in a rat race and I couldn’t get out.
“However, after I first heard the story of ‘Who Moved My Cheese?’ and saw how Haw changed,” Michael continued, “I realized that my job was to paint a picture of ‘New Cheese’. And to do it so clearly and realistically that I and the other people I worked with could all enjoy changing and succeeding together.”
“That’s interesting,” Angela said. “Because, to me, the most powerful part of the story was when Haw ran past his fear and painted a picture in his mind of finding ‘New Cheese’. Running through the maze became less fearful and more enjoyable. And he eventually got a better deal.”
Richard, who had been frowning during the discussion, said, “My manager’s been telling me our company needs to change. I think what she’s really telling me is that I need to, but I haven’t wanted to hear it. I guess I never really knew what the ‘New Cheese’ and imagining yourself enjoying it. It lightens everything up. It lessens the fear and gets you more interested in making the change happen.
“Maybe I could use this at home,” he added. “My children seem to think that nothing in their lives should ever change. They’re angry. I guess they’re afraid of what the future holds. Maybe I haven’t painted a realistic picture of ‘New Cheese’ for them. Probably because I don’t see it myself.”
The group was quite as several people thought about their own family life.
“Well,” Elaine said, “Most people here are talking about jobs, but as I listened to the story, I thought about my personal life. I think my current relationship is ‘Old Cheese’ that has some pretty serious mold on it.”
Cory laughed in agreement. “Me too. I probably need to let go of a bad relationship.”
Angela countered, “Or, perhaps the ‘Old Cheese’ is just old behavior. What we really need to let go of is the behavior that keeps causing our bad relationship. And then move on to a better way of thinking and acting.”
“Ouch!” Cory reacted. “Good point. The New Cheese is a new relationship with the same person.”
Richard said, “I’m beginning to think there is more to this than I thought. I like the idea of letting go of old behavior instead of letting go of the relationship. Repeating the same behavior will just get you the same results.
“Instead of changing jobs, maybe I should be one of the people helping my company change. I’d probably have a better job by now if I did.”
Then Becky, who lived in another city but had returned for the reunion, said, “As I was listening to the story and to everyone’s comments here, I’ve had to laugh at myself. I’ve been like Hem for so long, hemming and hawing and afraid of change. I didn’t realize how many other people did this as well. I’m afraid I’ve passed it on to my children without even knowing it.
“As I think about it, I realize change really can lead you to a new and better place, although you’re afraid it won’t at the time.”
“I remember a time when our son was a sophomore in high school. My husband’s job required us to move from Illinois to Vermont and our son was upset because he had to leave his friends. He was a star swimmer and the high school in Vermont had no swim team. So, he was angry with us for making him move.
“As it turned out, he fell in love with the Vermont mountains, took up skiing, skied on his college team and now lives happily in Colorado.”
“If we had all enjoyed this Cheese story together, over a cup of hot chocolate, we could have saved our family a lot of stress.”
Jessica said, “I’m going home to tell my family this story. I’ll ask my children who they think I am-Sniff, Scurry, Hem or Haw-and who they feel they are. We could talk about what we feel our family’s Old Cheese is and what the New Cheese could be.”
“That’s a good idea,” Richard said.
Frank then commented, “I think I’m going to be more like Haw and move with the Cheese and enjoy it! And I’m going to pass this story along to my friends who are worried about leaving the military and what the change will mean to them. It could lead to some interesting discussions.”
Michael said, “Well, that’s how we improved our business. We had several discussions about what we got from the Cheese story and how we could apply it to our own situation.
“It was great because we had language that was fun for us to use to talk about how we were dealing with change. It was very effective, especially as it spread deeper into the company.”
“How so?” Nathan asked.
“Well, the further we went into our organization, the more people we found who felt they had less power. They were understandably more afraid of what the change imposed from above might do to them. So they resisted change.
“In short, a change imposed is a change opposed.
“I only wished I’d heard the Cheese story sooner,” Michael added.
“How come?” Carlos asked.
“Because by the time we got around to addressing the changes, our business had already fallen off so badly that we had to let people go, including some good friends. It was hard on all of us. However, practically everyone, those who left and those who stayed, said the Cheese story helped them see things differently and cope better.
“Those who had to go out and look for a new job said it was hard at first but recalling the story was a great help to them.”
Angela asked, “What helped them most?”
Michael replied, “After they got past their fear, they told me the best thing was realizing that there was New Cheese out there just waiting to be found!
“They said holding a picture of New Cheese in their minds made them feel better, and so they did better in job interviews. Several got better jobs.”
Laura asked “What about the people who remained in your company?”
“Well,” Michael said, “instead of complaining about the changes that were happening, people now said, ‘They just moved our Cheese. Let’s look for the New Cheese.’ It saved a lot of time and reduced stress.
“Before long, the people who had been resisting saw the advantage of changing. They even helped bring about change.”
Cory said, “Why do you think that happened?”
“I think a lot of it had to do with the kind of peer pressure that can exist in a company.
“What happens in most organizations you’ve been in when a change is announced by top management? Do most people say the change is a great idea or a bad idea?”
“A bad idea,” Frank answered.
“Yes,” Michael agreed. “Why?”
Carlos said, “Because people want things to stay the same and they think the change will be bad for them. When one smart person says the change is a bad idea, others say the same.”
“Yes, they may not really feel that way,” Michael said, “but they agreed in order to look smart as well. That’s the sort of peer pressure that fights change in any organization.”
Becky added, “In families, the same thing can happen between parents and children.” Then she asked, “So how were things different for you after people heard the Cheese story?”
Michael said simply, “People changed because no one wanted to look like Hem!”
Everyone laughed including Nathan, who said, “That’s a good point. No one in my family would want to look like Hem. They might even change. Why didn’t you tell us this story at our last reunion? This could really work.”
Michael offered one last thought. “When we saw how well it worked for us, we passed the story along to people we wanted to do business with-knowing their organizations were also dealing with change. We suggested we might be their ‘New Cheese’, that is better partners for them to succeed with. It led to new business.
That gave Jessica several ideas and reminded her that she had some early sales calls in the morning. She looked at her watch and said, “Well, it’s time for me to leave this Cheese Station and find some New Cheese.”
The group laughed and began saying their good-byes. Many of them wanted to continue the conversation but needed to leave. As they left, they thanked Michael again.
He said, “I’m very glad you found the story so useful and I hope that you will have the opportunity to share it soon with others.”
Having Cheese Makes You Happy
The More Important Your Cheese Is To You The More You Want To Hold On To It.
If You Do Not
Change,
You Can Become
Extinct.
What Would You
Do If You
Weren’t Afraid?
Smell The Cheese Often So You Know When It Is Getting Old.
Movement In A New Direction Helps You Find New Cheese.
When You Move Beyond Your Fear, You Feel Free.
Imagining Myself Enjoying New Cheese Even Before I Find It, Leads Me To It.
The Quicker You Let Go Of Old Cheese, The Sooner You Find New Cheese.
It Is Safer To Search In The Maze Than Remain In A Cheesless Situation.
Old Beliefs Do Not Lead You To New Cheese.
When You See That You Can Find And Enjoy New Cheese, You Change Course.
Noticing Small Changes Early Helps You Adapt To The Bigger Changes
That Are To Come
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell the Cheese Often So You Know When It Is Getting Old.
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese.
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese.
Be Ready To Change Quickly And Enjoy It Again
They Keep Moving The Cheese.
Move With The
Cheese And Enjoy It!
http://en.wikipedia.org/wiki/Who_Moved_My_Cheese%3F
SUMMARY
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell The Cheese Often So You Know When It Is Getting Old
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese!
Be Ready To Change Quickly And Enjoy It Again
They Keep Moving The Cheese.
THE STORY
One sunny Sunday in Chicago, several former classmates gathered for lunch, having attended their high school reunion the night before. They wanted to hear more about what was happening in each other’s lives. After a good deal of kidding, and a good meal, they settled into an interesting conversation.
Angela, who had been one of the most popular people in the class, said, “Life sure turned out differently than I thought it would when we were in school. A lot has changed.”
“It certainly has, “ Nathan echoed. They knew he had gone into his family’s business, which had operated pretty much the same and had been a part of the local community for as long as they could remember. So, they were surprised when he seemed concerned. He asked, “But, have you noticed how we don’t want to change when things change?”
Carlos said, “I guess we resist changing because we’re afraid of change.”
“Carlos, you were Captain of the football team,” Jessica said. “I never thought I’d hear you say anything about being afraid!”
They all laughed as they realized that although they had gone off in different directions- from working at home to managing companies-they were experiencing similar feelings.
Everyone was trying to cope with the unexpected changes that were happening to them in recent years. And most admitted that they did not know a good way to handle them.
Then Michael said, “I used to be afraid of change. When a big change came along in our business, we didn’t know what to do. So we didn’t do anything differently and we almost lost it.
“That is,” he continued, “until I heard a funny little story that changed everything.”
“How so?” Nathan asked.
“Well, the story altered the way I looked at change, and after that, things quickly improved for me – at work and in my life.
“Then-I passed the story on to some people in our company and they passed it on to others, and soon our business did much better, because we all adapted to change better. And like me, many people said it helped them in their personal lives.”
“What’s the story?” Angela asked.
“It’s called, ‘Who Moved My Cheese?”
The group laughed. “I think I like it already,”
Carlos said. “Would you tell us the story?”
“Sure,” Michael replied. “I’d be happy to- It doesn’t take long.” And so he began.
Story
Once, long ago in a land far away, there lived four little characters who ran through a maze looking for cheese to nourish them and make them happy.
Two were mice named “Sniff” and “Scurry” and two were little people – beings who were as small as mice but who looked and acted a lot like people today. Their names were “Hem” and “Haw.”
Due to their small size, it would be easy not to notice what the four of them were doing. But if you looked closely enough, you could discover the most amazing things!
Everyday the mice and the little people spent time in the maze looking for their own special cheese.
The mice, Sniff and Scurry, possessing only simple rodent brains, but good instincts, searching for the hard nibbling cheese they like, as mice often do.
The two littlepeople, Hem and How, used their brains, filled with many beliefs, to search for a very different kind of cheese- with a Capital C- which they believed would make them feel happy and successful.
As different as the mice and littlepeople were, they shared something in common; every morning, they each put on their jogging suits and running shoes, left their little homes, and raced out into the maze looking for their favorite cheese.
The maze was a labyrinth of corridors and chambers, some containing delicious cheese. But there were also dark corners and blind alleys leading nowhere. It was an easy place for anyone to get lost.
However, for those who found their way, the maze held secrets that let them enjoy a better life. The mice, Sniff and Scurry, used the simple, but inefficient, trial –and-error method of finding cheese. They ran down one corridor and if it proved empty, they turned and ran down another.
Sniff would smell out the general direction of the cheese, using his great nose, and Scurry would race ahead. They got lost, as you might expect, went off in the wrong direction and often bumped into walls.
However, the two little people, Hem and Haw, used a different method that relied on their ability to think and learn from their past experiences, although, they would sometimes get confused by their beliefs and emotions.
Eventually in their own way, they all discovered what they were looking for – they each found their own kind of cheese one day at the end of one of the corridors in Cheese Station C.
Every morning after that, the mice the little people dressed in their running gear and headed over to Cheese Station C. It wasn’t long before they each established their own routine.
Sniff and Scurry continued to wake early every day and race thorough the maze, always following the same route.
When they arrived at their destination, the mice took off their running shoes, tied them together and hung them around their necks – so they could get to them quickly whenever they needed them again. Then they enjoyed the cheese.
In the beginning Hem and Haw also raced toward Cheese Station C every morning to enjoy the tasty new morsels that awaited them.
But after a while, a different routine set in for the little people.
Hem and Haw awoke each day a little later, dressed a little slower, and walked to Cheese Station C. After all, they knew where the Cheese was now and how to get there.
They had no idea where the Cheese came from, or who put it there. They hung up their jogging suits, put away their running shoes and put on their slippers. They were becoming very comfortable now that they had found the Cheese.
“This is great,” Hem said. “There’s enough Cheese here to last us forever.” The little people felt happy and successful, and thought they were now secure.
It wasn’t long before Hem and Haw regarded the Cheese they found at Cheese Station C as their cheese. It was such a large store of Cheese that they eventually moved their homes to be closer to it, and built a social life around it.
To make themselves feel more at home, Hem and Haw decorated the walls sayings and even drew pictures of Cheese around them which made them smile. One read”
Sometimes Hem and Haw would take their friends by to see their pile of Cheese at Cheese Station C, and point to it with pride, saying “Pretty nice Cheese, huh?” Sometimes they shared it with their friends and sometimes they didn’t.
“We deserve this Cheese,” Hem said. “We certainly had to work long and hard enough to find it.” He picked up a nice fresh piece and ate it.
Afterwards, Hem fell asleep, as he often did.
Every night the little people would waddle home, full of Cheese, and every morning they would confidently return for home.
This went on for quite some time.
After a while Hem’s and Haw’s confidence grew into arrogance. Soon they became so comfortable they didn’t even notice what was happening.
As time went on, Sniff and Scurry continued their routine. They arrived early each morning and sniffed and scratched and scurried around Cheese Station C, inspecting the area to see it there had been any changes from the day before. Then they would sit down to nibble on the cheese.
One morning they arrived at Cheese Station C and discovered there were no cheese.
They weren’t surprised. Since Sniff and Scurry had noticed the supply of cheese had been getting smaller every day, they were prepared for the inevitable and knew instinctively what to do.
They looked at each other, removed the running shoes they had tied together and hung conveniently around their necks, put them on their feet and laced them up.
The mice did not overanalyze things. And they were not burdened with many complex beliefs.
To the mice, the problem and the answer were both simple. The situation at Cheese station C had changed. So, Sniff and Scurry decided to change.
They both looked out into the maze. Then Sniff lifted his nose, sniffed, and nodded to Scurry, who took off running through the maze while Sniff followed as fast as he could.
They were quickly off in search of New Cheese.
Later that same day, Hem and Haw arrived at Cheese Station C. They had not been paying attention to the small changes that had been taking place each day, so they took it for granted their Cheese would be there.
They were unprepared for what they found.
“What? No Cheese?” Hem yelled. He continued yelling, “No Cheese? No Cheese?” as though if he shouted loud enough someone would put it back.
“Who moved my Cheese?” he hollered.
Finally, he put his hands on his hips, his face turned red, and he screamed at the top of his voice, “It’s not fair!”
Haw just shook his head in disbelief. He, too had counted on finding Cheese at Cheese Station C. He stood there for a long time, frozen with shock. He was just not ready for this.
Hem was yelling something, but Haw didn’t want to hear it. He didn’t want to deal with what was facing him, so he just tuned everything out.
The little people’s behavior was not very attractive or productive but it was understandable.
Finding Cheese wasn’t easy, and it mean great deal more to the little people than just having enough of it to eat every day.
Finding Cheese was the littlepeople’s way of getting what they thought they needed to be happy. They had their own ideas of what Cheese meant to them, depending on their taste.
For some, finding Cheese was having material things. For others it was enjoying good health, or developing a spiritual sense of well-being.
For Haw, Cheese just meant feeling safe, having loving family someday and living in a cozy cottage on Cheddar Lane.
To Hem, Cheese was becoming A Big Cheese in charge of others and owning a big house atop Camembert Hill.
Because Cheese was important to them, the two little people spent a long time trying to decide what to do. All they could think of was to keep looking around Cheeseless Station C to see if the Cheese was really gone.
While Sniff and Scurry had quickly moved on, Hem and Haw continued to hem and haw.
They ranted and raved at the injustice of it all. Haw started to get depressed. What would happen if the Cheese wasn’t there tomorrow? He has made future plans based on this Cheese.
The little people couldn’t believe it. How could this have happened? No one had warned them. It wasn’t right. It was not the way things were supposed to be.
Hem and Haw went home that night hungry and discouraged. But before they left, Haw wrote on the wall:
The next day Hem and Haw left their homes, and returned to Cheese Station C again, where they still expected, somehow, to find their Cheese.
The situation hadn’t changed, the Cheese was no longer there. The little people didn’t know what to do. Hem and Haw just stood there, immobilized like two statues.
Haw shut his eyes as tight as he could and put his hands over his ears. He just wanted to block everything out. He didn’t want to know the Cheese supply had gradually been getting smaller. He believed it had been moved all of a sudden.
Hem analyzed the situation over and over and eventually his complicated brain with its huge belief system took hold. “Why did they do this to me?” he demanded. “What’s really going on here?”
Finally, Haw opened his eyes, looked around and said, “By the way, where are Sniff and Scurry? Do you think they know something we don’t?”
Hem scoffed, “What would they know?”
Hem Continued, “They’re just simple mice. They just respond to what happens. We’re little people. We’re special. We should be able to figure this out. And, besides, we deserve better.
“This should not happen to us, or if it does, we should at least get some benefits.”
“Why should we get benefits?” Haw asked.
“Because we’re entitled,” Hem claimed.
“Entitled to what?” Hem wanted to know.
“We’re entitled to our Cheese.”
“Why?” Haw asked.
“Because, we didn’t cause this problem, “ Hem said. “Somebody else did this and we should get something out of it.”
Haw suggested, “Maybe we should stop analyzing the situation so much and get going and find some New Cheese.”
“Oh no,” Hem argued. “I’m going to get to the bottom of this.”
While Hem and Haw were still trying to decide what to do, Sniff and Scurry were already well on their way. They went farther into the maze, up and down corridors, looking for cheese in every Cheese Station they could find.
They didn’t think of anything else but finding New Cheese.
They didn’t find any for sometime until they finally went into an area of the maze where they had never been before: Cheese Station N.
They squealed with delight. They found what they had been looking for: a great supply of New Cheese.
They could hardly believe their eyes. It was the biggest store of cheese the mice had ever seen.
In the meantime, Hem and Haw were still back in Cheese Station C evaluating their situation. They were now suffering from the effects of having no Cheese. They were becoming frustrated and angry and were blaming each other for the situation they were in.
Now and then Haw thought about his mice buddies, Sniff and Scurry, and wondered if they had found any cheese yet. He believed they might be having a hard time, as running through the maze usually involved some uncertainty. But he also knew that it was likely to only last for a while.
Sometimes, Haw would imagine Sniff and Scurry finding New Cheese and enjoying it. He thought about how good it would be for him to be out on an adventure in the maze, and to find fresh New Cheese. He could almost taste it.
The more clearly Haw saw the image himself finding and enjoying the New Cheese, the more he saw himself leaving Cheese Station C.
“Let’s go!” he exclaimed, all of a sudden.
“No,” Hem quickly responded. “I like it here. It’s comfortable. It’s what I know. Besides it’s dangerous out there.”
“No it isn’t,” Haw argued. “We’ve run through many parts of the maze before, and we can do it again.”
“I’m getting too old for that,” Hem said. “And I’m afraid I’m not interested in getting lost and making a fool of myself. Are you?”
With that, Haw’s fear of failing returned and his hope of finding New Cheese faded.
So every day, the little people continued to do what they had done before. They went to Cheese Station C, found no Cheese, and returned home, carrying their worries and frustrations with them.
They tried to deny what was happening, but found it harder to get to sleep, had less energy the next day, and were becoming irritable.
Their homes were not the nurturing places they once were. The little people had difficulty sleeping and were having nightmares about not finding any Cheese.
But Hem and Haw still returned to Cheese Station C and waited there every day.
Hem said, “You know, if we just work harder we’ll find that nothing has really changed that much. The Cheese is probably nearby. Maybe they just hid it behind the wall.”
The next day, Hem and Haw returned with tools. Hem held the chisel while Haw banged on the hammer until they made a hole in the wall of Cheese Station C. They peered inside but found no Cheese.
They were disappointed but believed that could solve the problem. So they started earlier, stayed longer, and worked harder. But after a while, all they had was a large hole in the wall.
Haw was beginning to realize the difference between activity and productivity.
“Maybe,” Hem said, “we should just sit here and see what happens. Sooner or later they have to put the Cheese back.”
Haw wanted to believe that. So each day he went home to rest and returned reluctantly with Hem to Cheese Station C. But Cheese never reappeared.
By now the little people were growing weak from hunger and stress. Haw was getting tired of just waiting for their situation to improve. He began to see that the longer they stayed in their Cheesless situation, the worse off they would be.
Haw knew they were loosing their edge.
Finally, one day Haw began laughing at himself. “Haw, Haw, look at me. I keep doing the same things over and over again and wonder why things don’t get better. If this wasn’t so ridiculous, it would be even funnier.”
Haw did not like the idea of having to run through the maze again, because he knew he would get lost and have no idea where he would find any Cheese. But he had to laugh at his folly when he saw what his fear was doing to him.
He asked Hem, “Where did we put out jogging suits and running shoes?” It took a long time to find them because they had put everything away when they found their Cheese at Cheese Station C, thinking they wouldn’t be needing them anymore.
As Hem saw his friend getting into his running gear, he said, “You’re not really going out into the maze again, are you? Why don’t you just wait here with me until they put the Cheese back?”
“Because, you just don’t get it,” Haw said. “I didn’t want to see it either, but now I realized they’re never going to put the Old Cheese back. That was yesterday’s Cheese. It’s time to find New Cheese.
Hem argued, “But what if there is no Cheese out there? Or even if there is, what if you don’t find it?”
“I don’t know,” Haw said. He had asked himself those same questions too many times and started to feel fears again that kept him where he was.
Then he thought about finding New Cheese and all the good things that came with it and gathered his courage.
“Sometimes,” Haw said, “things change and they are never the same again. This looks like one of those times, Hem. That’s life! Life moves on. And so should we.
Haw looked at his emaciated companion and tried to talk sense to him, but Hem ‘s fear had turned into anger and he wouldn’t listen.
Haw didn’t mean to be rude to his friend, but he had to laugh at how silly they both looked.
As Haw prepared to leave, he started to feel more alive, knowing that he was finally able to laugh at himself, let go and move on.
He announced, “It’s maze time!”
Hem didn’t laugh and he didn’t respond.
Haw picked up a small, sharp rock and wrote a serious thought on the wall for Hem to think about. As was his custom, Haw even drew a picture of cheese around it, hoping it would help Helm to smile, lighten up, and go after the New Cheese. But Hem didn’t want to see it.
It read:
Then, Haw stuck his head out and peered anxiously into the maze. He thought about how he’d gotten himself into this cheeseless situation.
He had believed that there may not be any Cheese in the maze, or he may not find it. Such fearful beliefs were immobilizing and killing him.
Haw smiled. He knew Hem was wondering, “Who moved my Cheese?” but Haw was wondering, “Why didn’t I get up and move with the Cheese sooner?”
As he started out into the maze, Haw looked back to where he had come from and felt its comfort. He could feel himself being drawn back into familiar territory-even though he hadn’t found Cheese there for some time.
Haw became more anxious and wondered if he really wanted to go out into the maze. He wrote a saying on the wall ahead of him and stared at it for some time:
He thought about it.
He knew sometimes some fear can be good. When you are afraid things are going to get worse if you don’t do something, it can prompt you into action. But it is not good when you are so afraid that it keeps you from doing anything.
He looked to his right, to the part of the maze where he had never been, and felt the fear.
Then, he took a deep breath, turned right into the maze, and jogged slowly, into the unknown.
As he tried to find his way, Haw worried, at first, that he might have waited too long in Cheese Station C. He hadn’t had any Cheese for so long that he was now weak. It took him longer and it was more painful than usual to get through the maze. He decided that if he ever got the chance again, he would adapt to change sooner. It would make things easier.
Then, Haw smiled a weak smile as he thought, “Better late than never.”
During the next several days, Haw found a little Cheese here and there, but nothing that lasted very long. He had hoped to find enough Cheese to take some back to Hem and encouraged him to come out into the maze.
But Haw didn’t feel confident enough yet. He had to admit, he found it confusing in the maze. Things seemed to have changed since the last time he was out here.
Just when he thought he was getting ahead, he would get lost in the corridors. It seemed his progress was two steps forward and one step backwards. It was a challenge, but he had to admit that being back in the maze, hunting for Cheese wasn’t nearly as bad as he feared it might be.
As time went on he began to wonder if it was realistic for him to expect to find New Cheese. He wondered if he had bitten off more than he could chew. Then he laughed, realizing that he had nothing to chew on at the moment.
Whenever he started to get discouraged he reminded himself that what he was doing, as uncomfortable as it was at the moment, was in reality much better than saying in the Cheeseless situation. He was taking control, rather than simply letting things happen to him.
Then he reminded himself, if Sniff and Scurry could move on, so could he!
Later, as Haw looked back on things, he realized that the Cheese at Cheese Station C had not just disappeared overnight, as he had once thought. The amount of Cheese that had been there toward the end had been getting smaller, and what was left had grown old. It didn’t taste as good.
Mold may even have begun to grow on the Old Cheese, although he hadn’t noticed it. He had to admit however, that if he had wanted to, he probably could have seen what was coming. But he didn’t.
Haw now realized that the change probably would not have taken him by surprise if he had been watching what was happening all along and if he had anticipated change. Maybe that’s what Sniff and Scurry had been doing.
He stopped for a rest and wrote on the wall of the maze:
Sometime later, after not finding Cheese for what seemed like a long time, Haw finally came across a huge Cheese Station which looked promising. When he went inside, however, he was most disappointed to discover that the Cheese station was empty.
“This empty feeling has happened to me too often,” he thought. He felt like giving up.
Haw was losing his physical strength. He knew he was lost and was afraid he would not survive. He thought about turning around and heading back to Cheese Station C. At least, if he made it back, and Hem was still there, Haw wouldn’t be alone. The he asked himself the same question, again: “What would I do if I weren’t afraid?”
He was afraid more often than he liked to admit, even to himself. He wasn’t always sure what he was afraid of, but, in his weakened condition, he knew no he was simply fearful of going on alone. Haw didn’t know it, but he was running behind because he was weighed down by fearful beliefs.
Haw wondered if Hem had moved on, or if he was still paralyzed by his fears. Then, Haw remembered the times when he had felt his best in the maze. It was when he had felt his best in the maze. It was when he was moving along.
He wrote on the wall, knowing it was as much a reminder to himself as it was a marking for his buddy Hem, hopefully, to follow:
Haw looked down the dark passageway and was aware of his fear. What lay ahead? Was it empty? Or worse, were there dangers lurking? He began to imagine all kinds of frightening things that could happen to him. He was scaring himself to death.
Then he laughed at himself. He realized his fears were making things worse. So he did what he would do if he wasn’t afraid. He moved in a new direction.
As he started running down the dark corridor he began to smile. Haw didn’t realize it yet, but he was discovering what nourished his soul. He was letting go and trusting what lay ahead for him, even though he did not know exactly what it was.
To his surprise, Haw started to enjoy himself more and more. “Why do I feel so good?” he wondered. “I don’t have any Cheese and I don’t know where I am going.”
Before long, he knew why he felt good.
He stopped to write again on the wall:
Haw realized he had been held captive by his own fear. Moving in a new direction had freed him.
Now he felt the cool breeze that was blowing in this part of the maze and it was refreshing. He took in some deep breaths and felt invigorated by the movement. Once he had gotten past his fear, it turned out to be more enjoyable than he once believed it could be.
Haw hadn’t felt this way for a long time. He had almost forgotten how much fun it was.
To make things even better, Haw started to paint a picture in his mind. He saw himself in great realistic detail, sitting in the middle of a pile of all his favorite cheeses-from Cheddar to Brie! He saw himself eating the many cheeses he liked, and he enjoyed what he saw. Then he imagined how much he would enjoy all their great tastes.
The more clearly he saw the image of New Cheese, the more real it became, and the more he could sense that he was going to find it. He wrote:
“Why didn’t I do this before?” Haw asked himself.
Then he raced through the maze with greater strength and agility. Before long he spotted a Cheese Station and became excited as he noticed little pieces of New Cheese near the entrance.
They were types of Cheeses he had never seen before, but they looked great. He tried them and found that they were delicious. He ate most of the New Cheese bits that were available and put a few in his pocket to have later and perhaps share with Hem. He began to regain his strength.
He entered the Cheese Station with great excitement. But, to his dismay, he found it was empty. Someone had already been there and had left only the few bits of New Cheese.
He realized that if he had moved sooner, he would very likely have found a good deal of New Cheese here.
Haw decided to go back and see if Hem was ready to join him.
As he retraced his steps, he stopped and wrote on the wall:
After a while Haw made his way back to Cheese Station C and found Hem. He offered Hem bits of New Cheese, but was turned down.
Hem appreciated his friend’s gesture but said, “I don’t think I would like New Cheese. It’s not what I’m used to. I want my own Cheese back and I’m not going to change until I get what I want.”
Haw just shook his head in disappointment and reluctantly went back out on his own. As he returned to the farthest point he had reached in the maze, he missed his friend, but realized he liked what he was discovering. Even before he found what he hoped would be a great supply of New Cheese, if ever, he knew that what made him happy wasn’t just having Cheese.
He was happy when he wasn’t being run by his fear. He liked what he was doing now.
Know this, Haw didn’t feel as weak as he did when he stayed in Cheese Station C with no Cheese. Just realized he was not letting his fear stop him and knowing that he had taken a new direction nourished him and gave him strength.
Now he felt that it was just a question of time before he found what he needed. In fact, he sensed he had already found what he was looking for.
He smiled as he realized:
Haw realized again, as he had once before, that what you are afraid of is never as bad as what you imagine. The fear you let build up in your mind is worse than the situation that actually exists.
He’d been so afraid of never finding New Cheese that he didn’t even want to start looking. But since his journey he had enough Cheese in the corridors to keep him going. Now he looked forward to finding more. Just looking ahead was becoming exciting.
His old thinking had been clouded by his worries and fears. He used to think about not having enough Cheese, or not having it last as long as he wanted. He used to think more about what could go wrong than what could go right.
But that had changed in the days since he had left Cheese Station C.
He used to believe that Cheese should never be moved and that change wasn’t right.
Now he realized it was natural for change to continually occur, whether you expect it or not. Change could surprise you only if you didn’t expect it and weren’t looking for it.
When he realized he had changed his beliefs, he paused to write on the wall:
Haw hadn’t found any Cheese yet but, as he ran through the maze, he thought about what he had already learned.
Haw now realized that his new beliefs were encouraging new behaviors. He was behaving differently that when he kept returning to the same cheeseless station.
He knew when you change what you believe, you change what you do.
You can believe that a change will harm you and resist it. Or you can believe that finding New Cheese will help you to embrace the change.
It all depends on what you choose to believe.
He wrote on the wall:
Haw knew he would be in better shape now if he had embraced the change much sooner and left Cheese Station C earlier. He would feel stronger in body and spirit and he could have coped better with the challenge of finding New Cheese. In fact, he probably would have found it by now if he had expected change, rather than wasting time denying that the change had already taken place.
He gathered his will and decided to keep proceeding into the newer parts of the maze. He found little bits of Cheese here and there and began to regain his strength and confidence.
As he thought back on where he had come from, Haw was glad he had written on the wall in many places. He trusted it would serve as a marked trail for Hem to follow through the maze, if he choose to leave Cheese Station C.
He just hoped he was heading in the right direction. He thought about the possibility that Hem would read The Handwriting On The Wall and find his way.
He wrote on the wall what he had been thinking about for some time:
By now, Haw had let go of the past and was adapting to the future.
He continued on through the maze with greater strength and speed. And before long, it happened.
When it seemed like he had been in the maze forever, his journey-or at least this part of his journey-ended quickly and happily.
Haw found New Cheese at Cheese Station N!
When he went inside, he was startled by what supply of Cheese he had ever seen. He didn’t recognize all that he saw, as some kinds of Cheese were new to him.
Then he wondered for a moment whether it was real or just his imagination, until he saw his old friends Sniff and Scurry.
Sniff welcomed Haw with a nod of his head and Scurry waved his paw. Their fat little bellies showed that they had been here for some time.
Haw quickly said his hellos and soon took bites of every one of his favorite Cheeses. He pulled off his shoes and jogging suit and folded them neatly nearby in case he needed them again. Then he jumped into the New Cheese. When he had eaten his fill, he lifted a piece of fresh Cheese and made a toast. “Hooray for Change!”
As Haw enjoyed the New Cheese, he reflected what he had learned.
He realized that when he had been afraid to change he had been holding on to the illusion of Old Cheese that was no longer there.
So what was it that made him change? Was it the fear of starving to death? Haw thought, “Well, that helped.”
Then he laughed and realized that he had started to change as soon as he had learned to laugh at himself and at what he had been doing wrong. He realized the fastest way to change is to laugh at your own folly-then you can let go and quickly move on.
He knew he had learned something useful about moving on from his mice buddies, Sniff and Scurry. They kept life simple. They didn’t overanalyze or overcomplicate things. When the situation changed and the Cheese had been moved, they changed and moved with the Cheese. He would remember that.
Then Haw used his wonderful brain to do what littlepeople do better than mice.
He reflected on the mistakes he had made in the past and used them to plan for his future. He knew that you could learn to deal with change:
You could be more aware of the need to keep things simple, be flexible, and move quickly.
You did not need to overcomplicate matters or confuse yourself with fearful beliefs.
You could notice when the little changes began so that you would be better prepared for the big change that might be coming.
He knew he needed to adapt faster, for if you do not adapt in time, you might as well not adapt at all.
He had to admit that the biggest inhibitor to change lies within yourself, and that nothing gets better until you change.
Perhaps most important of all, he realized that there is always New Cheese out there whether you recognize it at the time or not. And that you are rewarded with it when you go past your fear and enjoy the adventure.
He knew some fear should be respected, as it can keep you out of real danger. But he realized most of his fears were irrational and had kept him from changing when he needed to change.
He didn’t like it at the time, but he knew that the change had turned out to be a blessing in disguise as it led him to find better Cheese.
He had even found a better part of himself.
As Haw recalled what he had learned, he thought about his friend Hem. He wondered if Hem had read any of the sayings Haw had written on the wall at Cheese Station C and throughout the maze.
Had Hem ever decided to let go and move on? Had he ever entered the maze and discovered what could make his life better?
Haw thought about going back again to Cheese Station C to see if he could find Hem – assuming that Haw could find his way back there. If he found Hem, he thought he might be able to show him how to get out of his predicament. But Haw realized that he had already tried to get his friend to change.
Hem had to find his own way, beyond his comforts and past his fears. No one else could do it for him, or talk him into it. He somehow had to see the advantage of changing himself.
Haw knew he had left a trail for Hem and that he could find his way, if he could just read The Handwriting On The Wall.
He went over and wrote down a summary of what he had learned on the largest wall of Cheese Station N. He drew a large piece of cheese around all the insights he had become aware of, and smiled as he looked at what he had learned:
THE HANDWRITING ON THE WALL
Haw realized how far he had come since he had been with Hem in Cheese Station C, but knew it would be easy for him to slip back if he got too comfortable. Each day he inspected Cheese Station N to see what the condition of his Cheese Station N to see what the condition of his Cheese was. He was going to do whatever he could to avoid being surprised by unexpected change.
While Haw still had a great supply of Cheese, he often went out into the maze and explored new areas to stay in touch with what was happening around him. He knew it was safer to be aware of his real choices than to isolate himself in his comfort zone.
Then, Haw heard what he thought was the sound of movement out in the maze. As the noise grew louder, he realized that someone was coming.
Could it be that Hem was arriving? Was he about to turn the corner?
Haw said a little prayer and hoped-as he had many times before-that maybe, at last, his friend was finally able to….
A Discussion
Later That Same Day
When Michael finished telling the story, he looked around the room and saw his former classmates smiling at him.
Several thanked him and said they got a good deal out of the story.
Nathan asked the group, “What would you think of getting together later and maybe discussing it?
Most of them said they would like to talk about it, and so they arranged to meet later for a drink before dinner.
That evening, as they gathered in a hotel lounge, they began to kid each other about finding their “Cheese” and seeing themselves in the maze.
Then Angela asked the group good-naturedly, “So, who were you in the story? Sniff, Scurry, Hem or Haw?”
Carlos answered, “Well, I was thinking about that this afternoon. I clearly remember a time before I had my sporting good business, when I had a rough encounter with change.
“I wasn’t Sniff-I didn’t sniff out the situation and see the change early. And I certainly wasn’t Scurry – I didn’t go into action immediately.
“I was more like Hem, who wanted to stay in familiar territory. The truth is, I didn’t want to deal with the change. The truth is, I didn’t want to deal with the change. I didn’t even want to see it.”
Michael, who felt like no time had passed since he and Carlos were close friends in school, asked, “What are we talking about here, buddy?”
Carlos said, “An unexpected change of jobs.”
Michael laughed. “You were fired?”
“Well let’s just say I didn’t want to go out looking for New Cheese. I thought I had a good reason why change shouldn’t happen to me. So, I was pretty upset at the time.
Some of their former classmates who had been quite in the beginning felt more comfortable now and spoke up, including Frank, who had gone into the military.
“Hem reminds me of a friend of mine,” Frank said. “His department was closing down, but he didn’t want to see it. They kept relocating his people. We all tried to talk to him about the many other opportunities that existed in the company for those who wanted to be flexible, but he didn’t think he had to change. He was the only one who was surprised when his department closed. Now he’s having a hard time adjusting to the change he didn’t think should happen.”
Jessica said, “I didn’t think it should happen to me either, but my ‘Cheese’ has been moved more than once.”
Many in the group laughed, except Nathan.
“Maybe that’s the whole point,” Nathan said. “Change happens to all of us.”
He added, “I wish my family had heard the Cheese story before this. Unfortunately we didn’t want to see the changes coming in our business, and now it’s too late – we’re having to close many of our stores.”
That surprised many in the group, because they thought Nathan was lucky to be in a secure business he could depend on, year after year.
“What happened?” Jessica wanted to know.
“Our chain of small stores suddenly became old fashioned when the mega-store came to town with its huge inventory and low prices. We just couldn’t compete with that.
“I can see now that instead of being like Sniff and Scurry, we were like Hem. We stayed where we were and didn’t change. We tried to ignore what was happening and now we are in trouble. We could have taken a lesson or two from Haw.”
Laura, who had become a successful business-woman, had been listening, but had said very little until now. “I thought about the story this afternoon too,” she said. “I wondered how I could be more like Haw and see what I’m doing wrong; laugh at myself; change and do better.”
She said, “I’m curious. How many here are afraid of change?” No one responded, so she suggested, “How about a show of hands?”
Only one hand went up. “Well, it looks like we’ve got one honest person in our group!” she said. And then continued, “Maybe you’ll like this next question better. How many here think other people are afraid of change? Everyone raised their hands. Then they all started laughing.
“What does that tell us?”
“Denial,” Nathan answered.
Michael admitted, “Sometimes we’re not even aware that we’re afraid. I know I wasn’t. When I first heard the story, I loved the question, “What would you do if you weren’t afraid?”
Then Jessica added, “Well, what I got from the story is that change is going to happen-whether I’m afraid of it, or whether I like it, or not.
“I remember years ago when our company was selling sets of encyclopedia books. One person tried to tell us that we should put our whole encyclopedia on a single computer disk and sell it for a fraction of the cost. It would cost us so much less to manufacture and so many more people could afford it. But we all resisted.
“Why did you resist?” Nathan asked.
“Because, we believed then that the backbone of our business was our large sales force, who called on people door-to-door. Keeping our sales force depended on the big commissions they earned from the high price of our product. We had been doing this successfully for a long time and thought it would go on forever.”
“It was your “Cheese,” Nathan said.
“Yes, and we wanted to hang on to it.
“When I think back on what happened to us, I see that it’s not just that they ‘moved the Cheese,’ but that the ‘Cheese’ has a life of its own and eventually runs out.
“Anyway, we didn’t change. But a competitor did and our sales fell badly. We’ve been going through a difficult time. Now, another big technological change is happening in the industry and no one at the company seems to want to deal with it. It doesn’t look good. I think I could be out of a job soon.”
“It’s maze time!” Carlos called out. Everyone laughed, including Jessica.
Carlos turned to Jessica and said, “It’s good that you can laugh at yourself.”
Frank offered, “That’s what I got out of the story. I tend to take myself too seriously. I noticed how Haw changed when he could finally laugh at himself and at what he was doing. No wonder he was called Haw.”
Angela asked, “Do you think that Hem ever changed and found New Cheese?”
Elaine said, “I think he did.”
“I don’t,” Cory said. “Some people never change and they pay a price for it. I see people like Hem in my medical practice. They feel entitled to their ‘Cheese’. They feel like victims when it’s taken away and blame others. They get sicker than people who let go and move on.”
Then Nathan said quietly, as though he was talking to himself, “I guess the question is, ‘What do we need to let go of and what do we need to move on to?”
No one said anything for a while.
“I must admit,” Nathan said, “I saw what was happening in other parts of the country, but I hoped it wouldn’t affect us. I guess it’s a lot better to initiate change while you can than it is to try to react and adjust to it. Maybe we should move our own Cheese.”
“What do you mean? Frank asked.
Nathan answered, “I can’t help but wonder where we would be today if we had sold the real estate under all our old stores and built a great modern store to compete with the best of them.”
Laura said, “Maybe that’s what Haw meant when he wrote on the wall ‘Savor the adventure and move with the Cheese.”
Frank said, “I think some things shouldn’t change. For example, I want to hold on to my basic values. But I realize now that I would be better off if I had moved with the ‘Cheese’ a lot sooner in my life.
“Well, Michael, it was a nice little story,” Richard, the class skeptic, said, “but how did you actually put it into use in your company?”
The group didn’t know it yet, but Richard was experiencing some changes himself. Recently separated from his wife, he was now trying to balance his career with raising his teenagers.
Michael replied, “You know, I thought my job was just to manage the daily problems as they came up when I should have been looking ahead and paying attention to where we were going.
“And boy did I manage those problems-twenty-four hours a day. I wasn’t a lot of fun to be around. I was in a rat race and I couldn’t get out.
“However, after I first heard the story of ‘Who Moved My Cheese?’ and saw how Haw changed,” Michael continued, “I realized that my job was to paint a picture of ‘New Cheese’. And to do it so clearly and realistically that I and the other people I worked with could all enjoy changing and succeeding together.”
“That’s interesting,” Angela said. “Because, to me, the most powerful part of the story was when Haw ran past his fear and painted a picture in his mind of finding ‘New Cheese’. Running through the maze became less fearful and more enjoyable. And he eventually got a better deal.”
Richard, who had been frowning during the discussion, said, “My manager’s been telling me our company needs to change. I think what she’s really telling me is that I need to, but I haven’t wanted to hear it. I guess I never really knew what the ‘New Cheese’ and imagining yourself enjoying it. It lightens everything up. It lessens the fear and gets you more interested in making the change happen.
“Maybe I could use this at home,” he added. “My children seem to think that nothing in their lives should ever change. They’re angry. I guess they’re afraid of what the future holds. Maybe I haven’t painted a realistic picture of ‘New Cheese’ for them. Probably because I don’t see it myself.”
The group was quite as several people thought about their own family life.
“Well,” Elaine said, “Most people here are talking about jobs, but as I listened to the story, I thought about my personal life. I think my current relationship is ‘Old Cheese’ that has some pretty serious mold on it.”
Cory laughed in agreement. “Me too. I probably need to let go of a bad relationship.”
Angela countered, “Or, perhaps the ‘Old Cheese’ is just old behavior. What we really need to let go of is the behavior that keeps causing our bad relationship. And then move on to a better way of thinking and acting.”
“Ouch!” Cory reacted. “Good point. The New Cheese is a new relationship with the same person.”
Richard said, “I’m beginning to think there is more to this than I thought. I like the idea of letting go of old behavior instead of letting go of the relationship. Repeating the same behavior will just get you the same results.
“Instead of changing jobs, maybe I should be one of the people helping my company change. I’d probably have a better job by now if I did.”
Then Becky, who lived in another city but had returned for the reunion, said, “As I was listening to the story and to everyone’s comments here, I’ve had to laugh at myself. I’ve been like Hem for so long, hemming and hawing and afraid of change. I didn’t realize how many other people did this as well. I’m afraid I’ve passed it on to my children without even knowing it.
“As I think about it, I realize change really can lead you to a new and better place, although you’re afraid it won’t at the time.”
“I remember a time when our son was a sophomore in high school. My husband’s job required us to move from Illinois to Vermont and our son was upset because he had to leave his friends. He was a star swimmer and the high school in Vermont had no swim team. So, he was angry with us for making him move.
“As it turned out, he fell in love with the Vermont mountains, took up skiing, skied on his college team and now lives happily in Colorado.”
“If we had all enjoyed this Cheese story together, over a cup of hot chocolate, we could have saved our family a lot of stress.”
Jessica said, “I’m going home to tell my family this story. I’ll ask my children who they think I am-Sniff, Scurry, Hem or Haw-and who they feel they are. We could talk about what we feel our family’s Old Cheese is and what the New Cheese could be.”
“That’s a good idea,” Richard said.
Frank then commented, “I think I’m going to be more like Haw and move with the Cheese and enjoy it! And I’m going to pass this story along to my friends who are worried about leaving the military and what the change will mean to them. It could lead to some interesting discussions.”
Michael said, “Well, that’s how we improved our business. We had several discussions about what we got from the Cheese story and how we could apply it to our own situation.
“It was great because we had language that was fun for us to use to talk about how we were dealing with change. It was very effective, especially as it spread deeper into the company.”
“How so?” Nathan asked.
“Well, the further we went into our organization, the more people we found who felt they had less power. They were understandably more afraid of what the change imposed from above might do to them. So they resisted change.
“In short, a change imposed is a change opposed.
“I only wished I’d heard the Cheese story sooner,” Michael added.
“How come?” Carlos asked.
“Because by the time we got around to addressing the changes, our business had already fallen off so badly that we had to let people go, including some good friends. It was hard on all of us. However, practically everyone, those who left and those who stayed, said the Cheese story helped them see things differently and cope better.
“Those who had to go out and look for a new job said it was hard at first but recalling the story was a great help to them.”
Angela asked, “What helped them most?”
Michael replied, “After they got past their fear, they told me the best thing was realizing that there was New Cheese out there just waiting to be found!
“They said holding a picture of New Cheese in their minds made them feel better, and so they did better in job interviews. Several got better jobs.”
Laura asked “What about the people who remained in your company?”
“Well,” Michael said, “instead of complaining about the changes that were happening, people now said, ‘They just moved our Cheese. Let’s look for the New Cheese.’ It saved a lot of time and reduced stress.
“Before long, the people who had been resisting saw the advantage of changing. They even helped bring about change.”
Cory said, “Why do you think that happened?”
“I think a lot of it had to do with the kind of peer pressure that can exist in a company.
“What happens in most organizations you’ve been in when a change is announced by top management? Do most people say the change is a great idea or a bad idea?”
“A bad idea,” Frank answered.
“Yes,” Michael agreed. “Why?”
Carlos said, “Because people want things to stay the same and they think the change will be bad for them. When one smart person says the change is a bad idea, others say the same.”
“Yes, they may not really feel that way,” Michael said, “but they agreed in order to look smart as well. That’s the sort of peer pressure that fights change in any organization.”
Becky added, “In families, the same thing can happen between parents and children.” Then she asked, “So how were things different for you after people heard the Cheese story?”
Michael said simply, “People changed because no one wanted to look like Hem!”
Everyone laughed including Nathan, who said, “That’s a good point. No one in my family would want to look like Hem. They might even change. Why didn’t you tell us this story at our last reunion? This could really work.”
Michael offered one last thought. “When we saw how well it worked for us, we passed the story along to people we wanted to do business with-knowing their organizations were also dealing with change. We suggested we might be their ‘New Cheese’, that is better partners for them to succeed with. It led to new business.
That gave Jessica several ideas and reminded her that she had some early sales calls in the morning. She looked at her watch and said, “Well, it’s time for me to leave this Cheese Station and find some New Cheese.”
The group laughed and began saying their good-byes. Many of them wanted to continue the conversation but needed to leave. As they left, they thanked Michael again.
He said, “I’m very glad you found the story so useful and I hope that you will have the opportunity to share it soon with others.”
Having Cheese Makes You Happy
The More Important Your Cheese Is To You The More You Want To Hold On To It.
If You Do Not
Change,
You Can Become
Extinct.
What Would You
Do If You
Weren’t Afraid?
Smell The Cheese Often So You Know When It Is Getting Old.
Movement In A New Direction Helps You Find New Cheese.
When You Move Beyond Your Fear, You Feel Free.
Imagining Myself Enjoying New Cheese Even Before I Find It, Leads Me To It.
The Quicker You Let Go Of Old Cheese, The Sooner You Find New Cheese.
It Is Safer To Search In The Maze Than Remain In A Cheesless Situation.
Old Beliefs Do Not Lead You To New Cheese.
When You See That You Can Find And Enjoy New Cheese, You Change Course.
Noticing Small Changes Early Helps You Adapt To The Bigger Changes
That Are To Come
Change Happens
They Keep Moving The Cheese
Anticipate Change
Get Ready For The Cheese To Move
Monitor Change
Smell the Cheese Often So You Know When It Is Getting Old.
Adapt To Change Quickly
The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New Cheese.
Change
Move With The Cheese
Enjoy Change!
Savor The Adventure And Enjoy The Taste Of New Cheese.
Be Ready To Change Quickly And Enjoy It Again
They Keep Moving The Cheese.
Move With The
Cheese And Enjoy It!
Dealing with customer complaints
Dealing with customer complaints
http://www.youtube.com/watch?v=ybCxN86n61k
1. Listen carefully to what the customer has to say, and let them finish. Don't get defensive. The customer is not attacking you personally; he or she has a problem and is upset. Repeat back what you are hearing to show that you have listened.
2. Ask questions in a caring and concerned manner. The more information you can get from the customer, the better you will understand his or her perspective. I’ve learned it’s easier to ask questions than to jump to conclusions.
3. Put yourself in their shoes. As a business owner, your goal is to solve the problem, not argue. The customer needs to feel like you’re on his or her side and that you empathize with the situation.
4. Apologize without blaming. When a customer senses that you are sincerely sorry, it usually diffuses the situation. Don't blame another person or department. Just say, "I'm sorry about that.”
5. Ask the customer, "What would be an acceptable solution to you?" Whether or not the customer knows what a good solution would be, I’ve found it’s best to propose one or more solutions to alleviate his or her pain. Become a partner with the customer in solving the problem.
6. Solve the problem, or find someone who can solve it— quickly! Research indicates that customers prefer the person they are speaking with to instantly solve their problem. When complaints are moved up the chain of command, they become more expensive to handle and only add to the customer's frustration.
Dealing with angry customers
http://www.youtube.com/watch?v=9j-2gmRVMaU&feature=related
1. Apologise for the problem or inconvenience
2. Thank them for the call and assure them you will help
3. Remain calm to diffuse anger, don't react emotionally
4. If they are personal 'Have I upset you..? Can we work together on this..?'
5. Show empathy 'I realise this must have been very upsetting..'
6. Thank them 'Thanks for letting me know'
Wednesday, 17 August 2011
How to Prevent Self-Inflicted Disasters
Excellent article How to Prevent Self-Inflicted Disasters
http://www.strategy-business.com/article/00086?gko=0c012
Summary here…
All too often, companies unintentionally create their own worst crises. With a little awareness of your organizational DNA, you can avoid that fate — and the headlines that go with it.
The organizational DNA framework is a vehicle for understanding the formal and informal elements that drive and constrain day-to-day behavior in your company.
The four bases are:
• Decision rights and norms. The rules and practices that govern how actions in an organization are shaped and focused.
• Motivators and commitment. The values and principles that drive employee behavior and engagement.
• Information flow and mindsets. The patterns of thinking and communication that inform what people do in an organization.
• Organizational structure and networks. The links and connections that guide how people work with one another throughout the hierarchy.
Key actions
1. Clarify who is responsible for which decisions, taking into account the influence that informal leaders already have (decision rights and norms).
2. Align incentives and other motivators to promote awareness of potential risks and their prevention (motivators and commitment).
3. Create formal and informal communication channels to raise awareness of current conditions on the ground (information flow and mindsets).
4. Set up better reporting relationships and prevention guidelines, using work-arounds as diagnostics (organizational structure and networks).
http://www.strategy-business.com/article/00086?gko=0c012
Summary here…
All too often, companies unintentionally create their own worst crises. With a little awareness of your organizational DNA, you can avoid that fate — and the headlines that go with it.
The organizational DNA framework is a vehicle for understanding the formal and informal elements that drive and constrain day-to-day behavior in your company.
The four bases are:
• Decision rights and norms. The rules and practices that govern how actions in an organization are shaped and focused.
• Motivators and commitment. The values and principles that drive employee behavior and engagement.
• Information flow and mindsets. The patterns of thinking and communication that inform what people do in an organization.
• Organizational structure and networks. The links and connections that guide how people work with one another throughout the hierarchy.
Key actions
1. Clarify who is responsible for which decisions, taking into account the influence that informal leaders already have (decision rights and norms).
2. Align incentives and other motivators to promote awareness of potential risks and their prevention (motivators and commitment).
3. Create formal and informal communication channels to raise awareness of current conditions on the ground (information flow and mindsets).
4. Set up better reporting relationships and prevention guidelines, using work-arounds as diagnostics (organizational structure and networks).
Friday, 12 August 2011
Listening is not the same as hearing. So what is Listening?
Listening is not the same as hearing. So what is Listening?
You might hear someone from Mongolia talking, but you cannot say you were listening to them unless you understood!
So what is Listening? LISTENING = ATTENDING + FOLLOWING + REFLECTING
ATTENDING SKILLS
Posture of Involvement - leaning forward, being open, being relaxed
Appropriate body motion - non moving and unblinking suggest not listening
Eye contact - express interest and a desire to listen
Non-Distracting environment - give un-divided attention
FOLLOWING SKILLS
Door openers - invitations to talk 'how was your day…' avoid door closers ' you seem in a bad mood..'
Minimal encourages- Yes, I see, Really? Gosh, Tell me more
Infrequent questions - open questions tend to judge less and explore more (DO NOT interrogate!)
Attentive silence - Wisdom = Silence + Listening
REFLECTING SKILLS
Reflecting - its been a interesting day what with AAA, BBB and CCC (non judgemental reflection)
Paraphrasing - concise and accurate
Reflecting feelings - Individuality (like friendship) is found in feelings not facts
Reflecting meanings (tying feelings to content) - ' You feel ………. because…………..'
Summative reflections - facts and feelings,
CONVERSATION FORMULAE
1.A factual description of body language: ' Your face is beaming. You look like you are happy'
2.An invitation to talk: 'Want to chat?'
3.Silence
4.Attending
REFLECTING FORMULAE
1.Focus on the feeling words
2.Note the general content of the message
3.Observe the body language
4.Ask yourself, If I were having that experience, what would I be feeling?
You might hear someone from Mongolia talking, but you cannot say you were listening to them unless you understood!
So what is Listening? LISTENING = ATTENDING + FOLLOWING + REFLECTING
ATTENDING SKILLS
Posture of Involvement - leaning forward, being open, being relaxed
Appropriate body motion - non moving and unblinking suggest not listening
Eye contact - express interest and a desire to listen
Non-Distracting environment - give un-divided attention
FOLLOWING SKILLS
Door openers - invitations to talk 'how was your day…' avoid door closers ' you seem in a bad mood..'
Minimal encourages- Yes, I see, Really? Gosh, Tell me more
Infrequent questions - open questions tend to judge less and explore more (DO NOT interrogate!)
Attentive silence - Wisdom = Silence + Listening
REFLECTING SKILLS
Reflecting - its been a interesting day what with AAA, BBB and CCC (non judgemental reflection)
Paraphrasing - concise and accurate
Reflecting feelings - Individuality (like friendship) is found in feelings not facts
Reflecting meanings (tying feelings to content) - ' You feel ………. because…………..'
Summative reflections - facts and feelings,
CONVERSATION FORMULAE
1.A factual description of body language: ' Your face is beaming. You look like you are happy'
2.An invitation to talk: 'Want to chat?'
3.Silence
4.Attending
REFLECTING FORMULAE
1.Focus on the feeling words
2.Note the general content of the message
3.Observe the body language
4.Ask yourself, If I were having that experience, what would I be feeling?
12 Barriers to Communications
12 Barriers to Communications
JUDGING - jumping to conclusions about facts or feelings can prejudice and compromise commuication
1.Criticising - concepts of good, bad, right or wrong colour the truth
2.Name-Calling- type casting ' dumb' or 'clever' distract from the communication content
3.Diagnosing - constant analysis of the person/situation distracts from the message
4.Praising - often used to bait or manipulate people
SOLUTIONIZING - jumping straight to conclusions without having all the facts
5.Orders - barking orders seldom wins hearts and minds
6.Threats - threats produce negative committment
7.Morals - should and oughts create anxiety and caution
8.Excessive Questions - being drilled by Jeremy Paxman can be annoying and manipulative
9.Advising - advice is often ignorant of the facts, and assumes the recipient needs help
AVOIDING THE OTHER PERSONS CONCERNS- deflecting from the real issues
10.Diverting - re-directing the conversation means the original purpose is lost
11.Logic - logic ignores the key factors: which are feelings and relationship
12.Reassuring - simple reassurance is like praise, of no real value or weight
JUDGING - jumping to conclusions about facts or feelings can prejudice and compromise commuication
1.Criticising - concepts of good, bad, right or wrong colour the truth
2.Name-Calling- type casting ' dumb' or 'clever' distract from the communication content
3.Diagnosing - constant analysis of the person/situation distracts from the message
4.Praising - often used to bait or manipulate people
SOLUTIONIZING - jumping straight to conclusions without having all the facts
5.Orders - barking orders seldom wins hearts and minds
6.Threats - threats produce negative committment
7.Morals - should and oughts create anxiety and caution
8.Excessive Questions - being drilled by Jeremy Paxman can be annoying and manipulative
9.Advising - advice is often ignorant of the facts, and assumes the recipient needs help
AVOIDING THE OTHER PERSONS CONCERNS- deflecting from the real issues
10.Diverting - re-directing the conversation means the original purpose is lost
11.Logic - logic ignores the key factors: which are feelings and relationship
12.Reassuring - simple reassurance is like praise, of no real value or weight
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